Edcomm Banker’s Academy made recent updates to its Crisis Communication training program for 2010.

New York, NY, July 20, 2010 -- Edcomm Banker’s Academy made recent updates to its Crisis Communication training program for 2010. Reassuring Our Customers has been revised as part of Edcomm Banker’s Academy’s ongoing commitment to providing the most up-to-date and pertinent financial services information as the banking industry enters a new decade.

In the wake of the global recession, consumers are worried that their money may not be safe, and they are fearful that their bank may be the next casualty of the current crisis. In these tumultuous times, employees need to address customer fears proactively and openly. Banks must communicate their commitment to their customers, and train their frontline personnel to properly answer questions and address concerns.

Reassuring Our Customers, from Edcomm Banker’s Academy, is an eLearning course designed to train frontline bank employees how to reassure customers of the safety and soundness of the bank in the wake of the global recession and bank failure. The course describes the current industry situation and past crises, presents a complete overview of Federal Deposit Insurance Corporation (FDIC) insurance, and advises how to respond to upset customers and calm their fears.

For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.

The Edcomm Group Banker’s Academy is a 23-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.

Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001, USA
Tel: +212.631.9400
Fax: 212.631.0659
linda.eagle@edcomm.com" target="_blank">linda.eagle@edcomm.com
http://www.bankersacademy.com